The Cost of Poor Quality (COPQ) is the direct and indirect costs associated with any activity that is incurred to remedy defects discovered before the product or service is delivered to the customer and incurred to remedy defects discovered by customers. A COPQ is the financial qualification of any loss or waste that is a refinement of the concept of quality costs from the effort to study the concept of tailored quality costs of While Feigenbaum of IBM in the 1960s.

Related Definitions in the Project: The Quality Managemen; Project Cost